Your Questions, Answered.

We specialize in commercial laundry for hospitality businesses including hotels, restaurants, cafes, gyms, spas, wellness centers, and catering companies. We serve both independent establishments and major chains.

Yes, we provide service across all London boroughs. We also serve select areas in Cambridge, Oxford, Reading, Brighton, Guildford, and Slough. Contact us to confirm service availability in your specific area.

We clean all commercial textiles: bed linens, towels, bathrobes, table linens, napkins, chef uniforms, aprons, kitchen towels, gym towels, spa treatment linens, and more. If it's fabric and needs professional cleaning, we handle it.

We focus exclusively on B2B commercial laundry services. This specialization allows us to provide superior service, competitive pricing, and industry expertise that residential services cannot match.

For cafes and small businesses using our wash & fold service, there are no minimums. For other services, minimum requirements vary by service type and location. Contact us to discuss your specific needs - we work with businesses of all sizes.

Pricing is typically per kilogram or per item depending on service type. Volume discounts apply for larger quantities. Hotel linens are often priced per room/night. We provide customized quotes based on your specific requirements, volume, and service frequency.

No. Our pricing is completely transparent with no hidden charges. Quotes include collection, cleaning, and delivery. The only additional costs would be for express/emergency services or specialized treatments, which are always discussed and approved in advance.

We offer both contract and ad-hoc services. Long-term contracts (typically 12 months) receive preferential pricing and guaranteed service priority. However, we also accommodate short-term agreements and one-time services for events or seasonal needs.

We accept bank transfers, credit/debit cards, and direct debit. Monthly invoicing is standard with payment terms of 14-30 days depending on your agreement. Online payment portal available for convenient account management.

Yes, we offer tiered pricing with discounts for higher volumes. The more you use our services, the better your rate. We also provide special pricing for multi-location businesses and hotel groups.

Collection frequency is customized to your needs: daily, 5 days/week, 7 days/week, weekly, or on-demand. High-volume operations can receive multiple daily collections. We work around your schedule.

Standard turnaround is 24-48 hours. Same-day service available for hotels and restaurants with daily collection. Express service can provide 4-hour turnaround for emergencies. Turnaround times depend on service type and volume.

Yes, we provide all necessary collection bags, bins, and sorting cages as needed. For HACCP operations, we supply color-coded bags to maintain food safety standards. All equipment remains our property and is regularly replaced.

We offer 24/7 emergency service for urgent requirements. Call our emergency hotline at +44 20 7123 4567 for immediate assistance. Same-day turnaround available depending on collection time and item type. Emergency surcharge applies.

Absolutely. We accommodate early morning deliveries before your business opens or evening deliveries after closing. Weekend and holiday deliveries also available. We work around your operational schedule.

Yes, we hold ISO 9001:2015 certification for quality management and working toward ISO 14001 for environmental management. Our processes follow documented procedures ensuring consistent, high-quality results every time.

Our processes are FSA (Food Standards Agency) compliant. We use high-temperature washing (minimum 71°C/160°F) for food service textiles. Separate processing for different contamination levels. Complete traceability and documentation for health inspections.

We carry comprehensive insurance and will compensate for any items damaged or lost in our care. RFID tracking minimizes loss risk. We document any pre-existing damage during collection to avoid disputes. Compensation based on fair market value.

Our trained specialists handle wine, oil, food, blood, cosmetics, and other common hospitality stains daily. We use specialized pre-treatment processes for each stain type. While we can't guarantee 100% removal of all stains (some are permanent), our success rate exceeds 95%.

100% satisfaction guaranteed. If items don't meet our quality standards or your expectations, we'll re-clean them at no charge. If still unsatisfied, we'll credit your account. Your satisfaction is our top priority.

Yes. We use biodegradable detergents, ozone technology (reducing chemical usage 40%), water recycling systems (40-50% water savings), and 100% renewable energy. Our facilities and delivery fleet are designed to minimize environmental impact.

We use commercial-grade, biodegradable detergents that are phosphate-free and safe for food service applications. Hypoallergenic formulas suitable for sensitive skin. All products meet environmental safety standards and FSA requirements.

Advanced water recycling systems filter and reuse water from initial rinse cycles. High-efficiency washers use less water per load. Ozone technology allows effective cleaning with reduced water volumes. We achieve 40-50% water savings vs. traditional commercial laundry.

We're transitioning to 100% electric vehicles with target completion by 2026. Currently operating hybrid and electric vehicles where possible. Optimized routing reduces unnecessary miles. Carbon offsetting for remaining emissions through verified programs.

We're working toward ISO 14001 certification and are certified by London's Green Business Programme. Our sustainability practices are independently audited. We're also pursuing B Corporation certification for comprehensive social and environmental standards.

Contact us at +44 20 7123 4567, via WhatsApp, or through our website contact form. We'll arrange a site visit to assess your needs and provide a customized quote typically within 24 hours. No obligation quotes always free.

For standard services, we can typically start within 48-72 hours of agreement. Emergency requirements can be accommodated faster. We'll work with your timeline to ensure smooth transition from any existing provider.

Yes, we offer trial periods for new clients. Test our service quality, reliability, and customer support before making a long-term commitment. We're confident you'll be impressed with the results.

Each client is assigned a dedicated account manager who understands your business and requirements. Your account manager is available 24/7 for urgent matters. They'll proactively manage your service ensuring everything runs smoothly.